SlashPRO® - FAQ Page
This FAQ page has been divided into two sections:
- Enquiries from Individuals
- Enquiries from Companies and Government Agencies
Enquiries from Individuals:
- Do you deliver worldwide?
- We offer international shipping using our courier’s reliable services – DHL. Your parcel will be dispatched using a tracked, express service; for most major destinations around the world delivery time is 3 to 5 days.
- What is your returns policy?
- Please read our terms & conditions – Section 6 - Cancellation & Returns Policy.
- Do your products come in other colours?
- All products are only available in the original colour, as shown in the product image.
- Do they protect against animal bites?
- Our products have not been tested for animal bites, and we cannot make any recommendations for this intended purpose.
- What if I cannot purchase online/I have difficulties using the website?
- If you encounter any technical issues while browsing/placing your order, please contact our friendly team either using the Live Chat or via email at email@example.com, or call us on +44 (0) 845 5193 953.
Enquiries from Companies or Government Agencies:
- How can we become a distributor?
- If you would like to become our partner, please email our team on firstname.lastname@example.org, detailing your proposal and offering relevant background information about your company, or call us on +44 (0) 845 5193 953 for a chat.
- Can we open an account and be invoiced?
- Yes, if you would like to pay via bank transfer or Purchase Order instead, please email our team at email@example.com, or call us on +44 (0) 845 5193 953.
- Can you manufacture bespoke products?
- While we offer a standard range, we would love to hear from you with specific requirements, please note that minimum order quantities will apply. To find out more, please email us on firstname.lastname@example.org or call us on +44 (0) 845 5193 953.
- Do you send free samples?
- Please email us on email@example.com with information about your requirements, or call us on +44 (0) 845 5193 953, and our team will assess your request.
- Do you accept Purchase Orders?
- As a general rule, we accept Purchase Orders mainly from the Public Sector (Councils, NHS, Government Sector etc). For enquiries regarding eligibility and credit facility applications, or information about ordering, please email us on firstname.lastname@example.org or call us on +44 (0) 845 5193 953.